This Refund Policy outlines the terms under which HP3 Software, Inc. processes cancellations and refund requests for its software development and consulting services. Please read this policy carefully before engaging our services.
All services provided by HP3 Software, Inc. are professional services that require the allocation of skilled personnel, infrastructure, and project management resources. As a result, all services are considered non-refundable once work has commenced on a project or engagement. By signing a project agreement, statement of work, or otherwise engaging HP3 Software, Inc. for services, you acknowledge and accept the terms of this Refund Policy. We encourage all prospective clients to review project scopes carefully and ask questions before formalizing any engagement.
If a client elects to cancel a project or engagement after work has begun, the client remains responsible for payment of all work completed up to the date of cancellation. This includes completed milestones, in-progress work billed on a time-and-materials basis, and any third-party costs incurred on behalf of the client (such as software licenses, hosting fees, or API subscriptions). HP3 Software, Inc. will provide a detailed accounting of all billable work completed at the time of cancellation. Any unused portion of a prepaid fixed-fee project will be assessed based on actual work completed versus total project scope.
Monthly or periodic retainer fees paid to HP3 Software, Inc. are non-refundable. Retainers represent the reservation of dedicated team capacity and expertise, and unused hours within a retainer period do not carry over to subsequent periods unless explicitly agreed upon in the retainer agreement. Clients wishing to discontinue a retainer arrangement must provide written notice as specified in the applicable retainer agreement, typically thirty (30) days in advance.
HP3 Software, Inc. recognizes that exceptional circumstances may arise. Refund requests outside the scope of this policy will be evaluated on a case-by-case basis at the sole discretion of HP3 Software, Inc. management. To request consideration of an exceptional refund, clients must submit a written request to president@hp3softwareinc.com detailing the circumstances and the basis for the refund request. HP3 Software, Inc. reserves the right to deny any refund request that does not meet the criteria for an exceptional circumstance.
Any disputes related to billing, invoices, or refund requests must be submitted in writing to president@hp3softwareinc.com within fourteen (14) calendar days of the invoice date or the event giving rise to the dispute. Disputes submitted after this window may not be eligible for review. HP3 Software, Inc. will acknowledge receipt of a dispute within three (3) business days and will work in good faith to resolve the matter within fifteen (15) business days. If a dispute cannot be resolved through direct communication, the parties agree to pursue mediation in Allegheny County, Pennsylvania before initiating any formal legal proceedings.
Initiating a chargeback with your financial institution without first attempting to resolve the issue directly with HP3 Software, Inc. is a violation of this policy. In the event of an unauthorized or disputed chargeback, HP3 Software, Inc. reserves the right to suspend all services immediately, provide documentation to the financial institution demonstrating services rendered, and pursue recovery of disputed amounts plus any associated chargeback fees through all available legal remedies.
HP3 Software, Inc. reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The Refund Policy in effect at the time an engagement is formalized will govern that specific engagement unless both parties agree in writing to apply a revised policy.
For refund inquiries, billing disputes, or questions about this policy, please contact us directly:
HP3 Software, Inc.
2591 Wexford-Bayne Road, Suite 208
Sewickley, PA 15143, USA
president@hp3softwareinc.com619-396-7648